Shipping policy

Here you will find all the information about shipping. We want to get your order to you as quickly and smoothly as possible.

Shipping Costs:

Free shipping on all orders.

Where We Ship:

We currently ship to the United States, United Kingdom, Australia, France, Poland, Czech, Ireland, Canada, Denmark, Greece, Hungary, Italy, New Zealand, Hungary, Romania and Slovakia.

Processing Time:

Your order will be processed within 1–2 business days.

Delivery Time:

Once your order has been processed, delivery usually takes 7–10 business days.

Tracking Information:

As soon as your order has been shipped, you will receive an email with a tracking number. You can track your package via the website of the relevant carrier (USPS, UPS, FedEx, Royal Mail).

Unattended Parcels:

If we have dispatched your parcel, and you are not home to receive the parcel, your parcel may be taken to a post office for your collection. We will notify you twice via email that your order is awaiting collection. Failure on your part to collect your parcel, will result in the courier returning your order to us. We cannot refund orders in this scenario if we have attempted contact with you and you do not engage.

Delays:

Although we do our best to deliver your order on time, delays may sometimes occur beyond our control (for example due to carrier congestion or unforeseen circumstances). We appreciate your understanding in such cases.

Orders placed after 11:00 PM (GMT) will be processed the next business day.

Company Name
Bodent B.V.

Address:
Westersingel 22
8913 CL Leeuwarden
Netherlands

Email: info@maisonfreson.com

Phone Number: +31 6 87848135

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours